Our Process

How to place your order

Once you have chosen the item you would like to buy, you can place an order via our website, email, telephone or message us through our Facebook page.

After placing your order

  • 3D Casts –  You will receive confirmation of your order via email within 24 hours.  We will then contact you to arrange an appointment to take the casts.  It is at this appointment that you can choose the desired colour of the casts, frame, mount and plaque options.
  • Raised Impressions – You will receive confirmation of your order via email within 24 hours.  We will then contact you to arrange an appointment.  It is at this appointment that you can choose the desired colour of the casts, frame, mount and plaque options.  
  • Jewellery –  You will receive confirmation of your order via email within 24 hours.  We will then send you a detailed order form, some putty to capture your fingerprints or inkless wipes and magic paper to capture your hand and footprints together with full instructionsOnce you have taken your prints please return them in the stamped address envelope provided or scan and email them to us on contact@hattieandbella.co.uk. If you experience any difficulty whilst taking the prints or have any questions, please do not hesitate to contact us on 07507 561555 / 01347 838475.  If you already have some hand or footprints that you would like us to use please send them to contact@hattieandbella.co.uk as a high resolution JPEG attachment and we will determine whether or not we are able to use them.

If you have any questions at all please don’t hesitate to contact us on contact@hattieandbella.co.uk or 07507 561555 / 01347 838475, we are always happy to discuss our products or options available.  We also offer a bespoke service, so if you don’t see what you are looking for please contact us.

Payment

We take payment via Paypal, or cash or cheque in person.

Timescales
All our items are individually handcrafted, and therefore go through various stages of design and creation.  For 3D casts delivery of your finished product is within 4 – 6 weeks of taking the casts.  For raised impressions delivery of your finished product is within 4 – 6 weeks of taking the impressions.  For jewellery, delivery of your finished item is within 2-3 weeks from receipt of your prints, though we will endeavour to complete it before then.

Packaging

Each 3D cast comes wrapped in bubble wrap and a white branded bag.  Each raised impression comes wrapped in bubble wrap and a white branded bag.  Each charm is presented in a white branded gift box which includes a small polishing cloth and care instructions.

Postage

For jewellery items, postage within the UK is free.  This includes postage of your putty kit, a self-addressed envelope to return your prints, if required, and postage of your finished charm.  For postage outside of the UK please contact us.