FAQ’s

3D CASTS

How do you take the moulds?

The moulds are taken using alginate, a flexible mould and impression-making material which is perfect for casting. It is a very fine powder which is mixed with water to form a liquid gel that can pick out the tiniest details.  We place you little ones foot or hand into the alginate, one at a time, and wait for it to set which take between 1 and 2 minutes.  We then gently remove your little ones foot or hand.  The process is then repeated again on the same foot or hand to ensure we have two moulds.

Is alginate completely safe?

Yes, alginate is completely safe and can be used in direct contact with skin. Alginate is extracted from natural seaweed. It is the same material that has been used by dentists for in people’s mouths for well over half a century.

Is the alginate mould re- usable?

No.  The 3D cast needs to be peeled away from the mould.  Although the alginate is flexible it easily tears when the cast is peeled away.  A new cast would need to be taken for each cast.

How long does the process take?

We would usually recommend that you allow up to an hour.  We always take two moulds of each limb but if your little one moves then we may need to take another one.  We will also run through the colour options for your casts together with the mount, frame and plaque options.  We aim to get your finished products to you within 6 weeks.

RAISED IMPRESSIONS

How do you take the impressions?

Your little ones hand and foot is pressed into the clay to take an impression of their print.  This does not hurt them as the clay is soft.

How long does the process take?

We would usually recommend that you allow up to an hour.  We will also run through the colour options for your casts together with the mount, frame and plaque options.  We aim to get your finished products to you within 6 weeks.

JEWELLERY

I’ve made a mistake when taking my prints.  What can I do?

Please contact us at contact@hattieandbella.co.uk. We will be happy to send you out a replacement kit at a cost of £5.

Can I change my order?

If you wish to cancel an order, please contact us at contact@hattieandbella.co.uk to find out the progress of the order. We may be able to offer a part or full refund depending on what stage we are at.  If you wish to add something further to the order, please email us at contact@hattieandbella.co.uk as soon as possible and we will endeavor to add it to your existing order.

 

What is your returns policy?

At Hattie & Bella we pride ourselves on delivering high quality standard products. However, if in exceptional circumstances a product is damaged or faulty when you receive it, please let us know and we will work with you to resolve the issue. We accept returns for non personalised items as long as they are returned in the same condition within 7 days. Please note you are responsible for the postage and we recommend you use a tracking service. Unfortunately, we cannot accept returns for personalised items.

 

How much is postage and packaging?

UK postage is FREE. This includes your printing kit, a stamped addressed envelope to return your prints and your finished jewellery. There is a postage charge for orders outside of the UK which will be calculated upon ordering.

 

How long will it take to make my jewellery?

All our items are individually handcrafted, and therefore go through various stages of design and creation. We aim to get your finished product to you within 2-3 weeks. If you need your order quicker please contact us at contact@hattieandbella.co.uk and we will endeavor to meet your requirements.

 

Is the jewellery made from real silver?

The hand stamped jewellery is made from 99.9% fine silver. This means it is not going to be as hard wearing as Sterling Silver (this contains metals other than silver to strengthen it). With this in mind we recommend taking as much care with the item as possible. If you wish to polish your jewellery we recommend using a soft silver polishing cloth taking care not to rub at the print.  The engraved jewellery is made from sterling silver.  You will still need to take care of these items and we recommend using a soft silver polishing cloth, again taking care not to rub at the print.

 

Is the jewellery hallmarked?

The only way to get silver jewellery officially hallmarked is to send it away to the assay office and unfortunately for small numbers, this is a costly process.  For this reason we do not generally hallmark the jewellery.  Hallmarking is not a legal requirement on items under 7.78g. If you would like your item hallmarked there is a charge of £25 and a 2 week extra wait.

Is there an age limit for taking the prints?

There are no age limits for the prints. Jewellery can be made using prints from newborns right up to great grandparents.  However, it is important to note that fingerprints are often not fully developed in small children until they are 12 months or older. However, we have successfully taken great prints from babies as young as 12 weeks old.

 

How do you take the fingerprints?

Fingerprints are taken using a special putty that is sent out to you in the post with easy to use instructions and a pre-paid envelope to return them in. Fingerprints tend to become more defined as children get older.   Taking the thumb print in young children can give a more defined print for us to work with.

Is it difficult to take a print of my child’s hand or foot print?

No. All our kits have been designed so that they are really easy to use.  Hand and footprints are taken using our non-toxic inkless wipe system, which is safe to use from birth. Taking a print is very easy. A kit is sent out to you in the post, which is included in the price, with easy to use instructions.

 

I already have some prints that I would like to use.

We can use any prints that you already have, including those taken with paint. We can also use prints that have been taken at the hospital when a child is born. If you already have prints that you would like us to use then please send them to contact@hattieandbella.co.uk as a high resolution JPEG attachment and we can see if they are suitable.

Once I have taken my prints, how do I return them to you?

Once you have your prints please either return them in the stamped addressed envelope enclosed in you pack or scan and email them to us on contact@hattieandbella.co.uk. Please ensure that you save the image in a high resolution format and remember to include your name and order number. We will e-mail you to confirm receipt of the image. Please do not send the image as a .pdf file as we are unable to edit this file type.  If, whilst taking the prints you experience any difficulty or have any questions, then you can contact us on contact@hattieandbella.co.uk or 07507 561555 / 01347 838475.

 

Do you keep a copy of the prints?

Yes, we will always keep a copy of the prints on file. Unless you request otherwise, we will only keep the original paper prints for 12 months. If you would like the original prints returning then this can be arranged. There will be a charge to return the original prints.

Am I able to re-order using the same print?

Yes, that’s absolutely fine. A lot of our customers contact us to re-order. Please quote your original order reference when placing a further order.

 

How is the jewellery made?

Each hand stamped item is lovingly handmade from 99.9% fine silver and is completely unique to you.  Each engraved item is handmade from sterling silver.  Because of its individual nature, each piece will vary slightly in size and shape. Various stages of design and creation are undertaken and the jewellery is polished meticulously using varying grades to ensure a lovely shiny mirror finish. The quality of our work is extremely high and whilst we always endeavour to minimise imperfections, the nature of these handmade silver products is such that a totally flawless finish is not achievable but we truly believe that the finish on our products is amongst the best that can be achieved.

  • Fingerprints – We create a reverse mould from the fingerprints in the putty that you send back to us.  We then stamp this into the silver.
  • Hand/foot/paw prints – The prints that you send us are all scanned into the computer and edited by hand to highlight features and reduce them to the required size.  A negative is then produced which is used to create the stamp that used to make an impression in the silver.  The stamped image is then darkened to bring out the details.  As this is hand finished some pieces may be lighter or darker than others.
  • Artwork jewellery – The artwork / writing that you send us is scanned into the computer and shrunk to create a negative. This is used to create the stamp that is used to make an impression in the silver clay.  The stamped image is then darkened to bring out the details.  As this is hand finished some pieces may be lighter or darker than others.
  • Dates, initials, time and places – Initials of those you love dearly, memorable dates, times and places are hand stamped into the silver clay to create a truly unique piece of jewellery. The stamps are then darkened to bring out the details.  As this is hand finished some pieces may be lighter or darker than others.
  • Engraved Range – Each print that is sent to us is scanned into the computer and edited by hand to highlight features and edit any smudges.  The layout of each piece is then individually designed to make sure that it works best for the shape of each print.  As such, items will vary in design and are all as unique as the prints that we receive. The prints are then surface engraved onto your chosen product.

 

Is the jewellery suitable for everyday wear?

Absolutely! However, like any soft, precious metal, the surface of the products may scratch over time with general wear, and this may over time cause the print to be less pronounced. We recommend that jewellery is removed when bathing, showering or swimming and that you avoid perfume and lotions coming into contact with the jewellery.  We also suggest that you polish your jewellery on an occasional basis in order to keep it shiny.  It is important, however, not to press too hard over the print as this could cause some fading.

 

Can I buy a piece of fingerprint or handprint jewellery as a gift?

Yes of course. We can supply a beautifully presented gift pack which will contain everything the recipient needs or alternative you can purchase gift vouchers.